During the 30 years my consulting agency has worked with organizations to create high-performance work cultures, I’ve noticed a disturbing trend that isn’t confined to the field of engineering, manufacturing, or any other particular industry; it holds true in factories, offices, and other modern workplaces.
While the details may vary, the overall situation is the same: We treat machines better than people.
I don’t believe anyone sets out with this intention. However, even good leaders can alienate employees by losing sight of what adds real value to the business — not the machine or the process, but the people.
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